1. How does your AI + human artist process work to create my personalized gift?
Every personalized gift at Tada Gifts is a perfect collaboration between AI technology and human creativity. Our AI first analyzes your photos and requirements to suggest basic design templates and layouts. Then, our talented artists take over – refining, enhancing, and transforming these AI suggestions into a complete masterpiece. This ensures you get both technical precision and artistic soul in every gift we create.
2. Can I see different style options before choosing my final design?
Absolutely! We provide multiple concept variations with real-time previews so you can see exactly how your gift will look in different styles. Our artists create several design approaches from vintage charm to contemporary elegance for you to compare.
We also offer a reference collection showing our design templates applied across various products, giving you inspiration from our complete style library. This comprehensive preview system ensures you choose the perfect design that captures your unique story.
3. What if the initial concepts do not match what I had in mind?
That’s exactly why we provide multiple design options! Our AI suggestions help our artists create a diverse range of concepts and styles for you to choose from. Rather than being limited to one direction, you’ll see various approaches different color schemes, layouts, and artistic styles all professionally crafted by our talented team. This variety ensures you’ll find a design that perfectly matches your vision and preferences.
4. How do you match designs to my specific preferences and the recipient’s personality?
We take time to understand both you and your recipient. Our process includes learning about their interests, your relationship, and the occasion’s significance. Our artists then select colors, styles, and design elements that resonate with these personal details. Whether they love minimalist aesthetics or vibrant expressions, we craft designs that feel authentic.
5. What makes your customer experience different from other personalized gift companies?
We prioritize your journey as much as the final product. From initial consultation through design approval, we provide personalized attention, clear communication, and unlimited support. Our team doesn’t just process orders we become your creative partners, helping you discover the perfect way to express your feelings through a beautifully crafted personalized gift.
6. How many revision rounds can I request to perfect my design?
We provide multiple design concepts for you to choose from, rather than requiring revisions. Our AI and artist team creates several different style options and concepts based on your preferences, so you can simply select the one that perfectly captures your vision. This approach saves time and ensures you get exactly what you want from the start. If you need any adjustments to your chosen design, we’re happy to make minor modifications before final production.
We’re happy to receive your contributions to us any advice and opinions would make us better. Your feedback helps us continuously improve our design concepts and ensure we’re creating the most meaningful personalized gifts possible.
7. How do I track my order status and shipping progress?
You can track your order easily through your account dashboard or our Order Tracking page on the website. Simply enter your order number for instant status updates. We also send email notifications at key stages: order confirmation, design approval, production start, and shipping with tracking details. SMS updates are available if you provide your phone number during checkout, ensuring you’re always informed about your personalized gift’s progress.
8. Are there any restrictions on content I can personalize?
We cannot process orders containing inappropriate, offensive, or copyrighted content. This includes profanity, discriminatory language, copyrighted images without permission, or content that violates others’ rights. Our team reviews all personalization requests to ensure they align with our values of creating meaningful, positive gifts that celebrate relationships and special moments.
9. What if my personalized gift arrives damaged or defective?
We take full responsibility for any shipping damage or production defects. Contact us immediately with photos of the damaged item, and we’ll arrange for a replacement to be rushed to you at no additional cost. For time-sensitive gifts, we’ll expedite the replacement to ensure it arrives on time for your special occasion.
10. How long does production and shipping take for my personalized gift?
- Processing time: 1-3 business days after you confirm your design selection.
- Shipping time: 4-7 business days for delivery. We’ll provide an estimated timeline specific to your chosen product during checkout.
We’ll provide tracking information once your order ships, and you can monitor progress through your account or our Order Tracking page on the website. Please calculate shipping costs during checkout, as fees may apply.
11. Can I return or exchange my personalized gift if I’m not satisfied?
Due to the custom nature of personalized gifts, we cannot accept returns for change of mind or sizing issues. However, we will gladly replace or refund your order if there are manufacturing defects, printing errors, or if the final product doesn’t match your approved design. Please contact us within 14 days of delivery with photos of the issue, and we’ll make it right immediately.
12. What if I accidentally ordered the wrong size or product?
Please double-check your order details before confirming, as personalized items cannot be exchanged for different sizes or products once production begins. We recommend reviewing our detailed size charts and product descriptions carefully. Orders can be cancelled or modified within 6 hours of approval. After 6 hours, changes cannot be made as production begins and cancellation is no longer possible.
13. What photo quality and format do you recommend for best results?
We recommend high-resolution images (96-300 DPI) with a maximum file size of 10MB per image. We accept JPEG, JPG, and PNG formats only. Don’t crop your images; send us the full photo and let our team optimize the cropping for your specific product. Well-lit photos with natural lighting produce the best results.
14. Do you offer international shipping, and what are the costs?
Yes, we ship worldwide! Shipping costs are calculated at checkout based on your location and order weight. Standard shipping time is 4-7 business days. International orders may be subject to customs duties and taxes, which are the customer’s responsibility. We provide tracking for all international shipments and work with reliable carriers to ensure safe delivery.
15. What if I need my personalized gift urgently for a special occasion?
We offer rush production services for urgent orders! Contact us immediately to discuss the timeline and availability. Rush orders are typically complete within 1-3 business days for an additional fee, and we can arrange expedited shipping to meet your deadline. Please note that even with rush production, the standard shipping time of 4-7 business days still applies. Availability depends on current production capacity and design complexity.
16. Can I make changes to my order after I have placed it?
Changes are only possible within 6 hours of order confirmation. Contact us immediately at support@tada.gift if you need to modify personalization details, shipping address, or product selection. After 6 hours, changes cannot be made as our artists begin creating your design and each gift is crafted specifically for your order. Shipping address changes after production begins may cause delivery delays.
17. Do you offer gift wrapping and can you ship directly to the recipient?
Yes! We can ship directly to the recipient. You just enter their address as the shipping address during checkout. We’ll include your personalized gift message, but no pricing information – the recipient will never know what you spent. Remember that shipping time is 4-7 business days regardless of the delivery address.
18. What if I am not sure what type of personalized gift would be most meaningful?
This is where our human touch truly shines! Our customer support team includes design consultants who can help you choose the perfect product and personalization approach based on your recipient’s personality, your relationship, and the occasion. We’ll ask thoughtful questions about your story and suggest gifts that will create the most emotional impact.
19. How do you ensure my personal information and photos are kept secure?
Your privacy and data security are our top priorities. All uploaded photos and personal information are encrypted and stored securely. We never share your personal content with third parties for marketing purposes. Your photos are used solely for creating your personalized gifts, and we maintain strict confidentiality throughout the entire process.
20. What happens if my order does not arrive by the expected delivery date?
If your order is delayed due to our error, we’ll work with you to make it right, whether that’s expedited shipping for a replacement or a partial refund if the delay affects your special occasion. Standard delivery time is 4-7 business days from shipping. We provide tracking information and proactive updates if any delays occur. For time-sensitive gifts, contact us immediately, and we’ll prioritize finding a solution. Please calculate shipping fees during checkout, as charges may apply.
