Our Quality Promise
At Tada Gifts we believe every personalized gift should create a perfect moment and bring joy to both the giver and receiver. We’re extending our commitment with a comprehensive 180-day satisfaction guarantee – because meaningful gifts deserve time to make their impact.
Our 180-day guarantee ensures that your personalized gift creates the story you envisioned. If your gift doesn’t bring the joy and connection you hoped for, we’ll work together to make it right.
Within 180 days of receiving your personalized gift, we will provide you with a replacement or refund if you experience any of these issues:
- The personalization doesn’t match what you approved in your design preview
- Your gift arrived with manufacturing defects, regardless of how minor they may seem
- The final product differs from our description and doesn’t meet your expectations
- Your gift is unused and unwashed and you’re simply not satisfied
Contact our caring support team within 24 hours of discovering any issue. Our team will work with you immediately to arrange a replacement or refund, because every gift should create beautiful memories.
Please note: This guarantee covers manufacturing quality and personalization accuracy, but does not cover:
- Damage from normal use or accidents after delivery
- Changes in personal preference after approval
- Natural material variations or gentle wear
- Color variations due to monitor display differences
1. When Your Gift Doesn’t Create the Joy You Expected
We want every Tada Gifts creation to exceed your expectations and create lasting memories. If for any reason your personalized gift doesn’t bring the happiness you anticipated, you may request a replacement or refund within 90 days of delivery.
To begin this process, reach out to our support team via LiveChat or email. We’ll review your concern and provide guidance to ensure your next gift-giving experience creates the perfect moment you’re seeking.
To help us understand how to better serve you, please include a photo of your gift and share what didn’t meet your expectations. This feedback helps us continually improve our personalization process and ensures future gifts bring even more joy.
Remember: Our commitment to your satisfaction lasts for 90 days from delivery. After this time, while we can’t offer refunds, we’re still here to help with any concerns about your personalized gift.
2. Manufacturing Quality and Craftsmanship Issues
We take immense pride in creating high-quality personalized gifts that honor your special relationships. However, if you receive a gift with production defects or quality issues, we will take full responsibility and provide a replacement or refund within 90 days of delivery.
For quality concerns, contact our customer service team via LiveChat or email. To help us resolve your issue quickly, please include clear photos showing the quality concern or damaged area. The clearest photos help us understand the issue and improve our processes.
We’ll review your request and arrange for a replacement as soon as we understand the situation. You don’t need to return the original item – we’ll use your feedback to enhance our quality standards and prevent similar issues.
Please note: Our quality guarantee covers production defects but does not include:
- Damage from accidents after delivery
- Normal wear from regular use
- Natural material variations
- Personalization changes after your approval
- Color shifts from sun exposure or washing
Our quality commitment lasts for 90 days from delivery. Beyond this timeframe, we cannot offer full replacements, but we’re always here to help address concerns about your personalized gifts.
3. Delivery Delays and Missing Orders
If your personalized gift doesn’t arrive when expected for your special occasion, we understand how disappointing this can be. Contact our team immediately via chat, and we’ll prioritize resolving your delivery concern.
Important timing:
- Report missing deliveries within 2 months of placing your order
- After this time, tracking information may expire, making it difficult to investigate further
If we confirm a delivery issue, refunds are processed back to your original payment method within 5-10 business days, depending on your bank’s processing time.
4. Refund Processing Timeline
All refunds return to your original payment method. Once we issue your refund, additional processing time depends on your financial institution:
- Credit Card: Up to 10 business days
- PayPal: 3 to 7 business days
- Note: If the refund hasn’t appeared in your account within these timeframes, please contact your card-issuing bank or PayPal for assistance.
- Our Commitment: Every conversation matters to us. We’ll listen to your concerns and work creatively to ensure your experience with Tada Gifts ends with the joy and connection that meaningful gifts should bring. Because when gifts become stories, every story deserves a happy ending.
